A lot of folks have asked what we can actually see, so why not hang it all out to dry?
When looking up your account, we're able to see the following:
Alias & E-mail address of account Owner and Users
Payment Method (No full card numbers)
Credit Balance & History
Recent System E-mails
Number of Services/Subscriptions
Amount(s) Paid and when
If subscribed, WireGuard Server Group (City/State/Country, not which server)
If contacting support via chat, the agent can see what page you are on and login status
We are NOT able to see at any time or place:
Your account Usernames & Passwords or Keys
Last or most recent login to website or service
Server you are connected to/using
Origin or Routed IP (unless you tell us of course)
Any form of location data
Visited/referral websites or any form of browser data
The Actions we CAN perform on your behalf:
Services: Activate, Terminate, Un/Suspend, Change Password/Regenerate Profiles, Due-dates (within reason)
Account: Change Alias, E-mail, Status (Active, Closed, Remove upon request:automatically after 30 days no active plan)
Servers: See status/start/stop/restart/update DNS, VPN & Ad-Blocking services, software & Hardware on endpoints, Statistics such as total throughput, blocklists, # of domains blocked.
*We CANNOT view connection details such as hostnames, IP addresses, usernames or passwords even when using our API or maintenance accounts.